STRES KERJA SEBAGAI MEDIASI: ORGANIZATIONAL CITEZENSHIP BEHAVIOR DAN QUALITY OF WORK LIFE, TURNOVER INTENTION
DOI:
https://doi.org/10.31328/jim.v7i3.3526Keywords:
Kata Kunci, Stres Kerja, Organizational Citezenship Behavior, Quality of Work Life, Turnover Intention.Abstract
ABSTRACT This study aims to empirically describe Job Stress, Organizational Citizenship Behavior, Quality of Work Life, Turnover Intention to Nurses Guido Valadares National Hospital, Dili, Timor Leste. This research was an explanatory study that observed and explained the research variables in a cross-sectional manner. A quantitative approach was the main analytical method that is supported by a qualitative approach. The research population was 71 Nurses at the Guuido Valadares National Hospital, Dili, Timor Leste. All nurses were used as samples. Thus, this research was a type of census research and it was analyzed using Partial Least Square (PLS) with Software SmartPLS.The results indicated that the Organizational Citizenship Behavior and Quality of work Life had a significant effect on work stress and Turnover Intention directly. Besides, the results of the research that were tested indirectly showed that job stress was able to mediate the effect of Organizational Citizenship Behavior and Quality of work Life on Turnover Intention.Keyword: Work Stress, Organizational Citizenship Behavior, Quality of Work Life, Turnover Intention. ABSTRAK Penelitian ini bertujuan untuk menjelaskan secara empiris Stres Kerja, Organizational Citezenship Behavior, Quality of Work Life, Turnover Intention pada Perawat Rumah Sakit Nasional Guido Valadares Dili Timor leste. Penelitian ini merupakan penelitian eksplanatif yang menguji dan menjelaskan variabel - variabel penelitian secara Cross Sectional. pendekatan Kuantitatif sebagai metode analiis utama yang di dukung dengan pendekatan kualitatif. Populasi peneliitian adalah 71 orang Perawat Rumah sakit Nasional Guuido Valadares Dili Timor Leste. Keseluruhan perawat digunakan dijadikan sampel, dengan demikian penelitian ini merupakan jenis penelitian sensus dan di analisis menggunakan Partial Least Square (PLS) dengan Softwore SmartPLS.Hasil penelitian menunjukkan bahwa secara langsung Organizational Citezenship Behavior dan  Qulity of work Life berpengaruh signifikan terhadap stres kerja dan Turnover Intention. Disamping itu, hasil peneltian yang diuji secara tidak langsung menunjukkan bahwa stress kerja mampu memediasi pengaruh Organizational Citezenship Behavior dan Qulity of work Life terhadap Turnover Intention.Kata Kunci: Stres Kerja, Organizational Citezenship Behavior, Quality of Work Life, Turnover Intention. ÂReferences
Daftar Pustaka
Arifin, Noor. (1999). Aplikasi Konsep Quality of Work Life (QWL) dalam Upaya Menumbuhkan Motivasi Karyawan Berkinerja Unggul. Jakarta. Majalah Usahawan No. 10 Thn. XXVIII Oktober.
Augusty, Ferdinand. 2006. Metode Penelitian Manajemen: Pedoman Penelitian untuk skripsi, Tesis dan Disertai Ilmu Manajemen. Semarang: Universitas Diponegoro.
Augusty Ferdinand. 2011, Metode Penelitian Manajemen Pedoman Penelitian untuk Penulisan Skripsi, Tesis, dan Disertasi Ilmu Manajemen, Edisi 3, AGF Books, Fakultas Ekonomika dan Bisnis Universitas Diponegoro, Semarang.
Boorman, W. C. dan Motowidlo, S. J., Expanding the Criterion Domain toInclude Elements of Contextual Performance. In N. Schmitt dan W. C. Borman (Eds.). Personality Selection .pp. 71-98. San Fransisco: Jossey- Bass.1993
Bungin, Burhan. 2005. Metodologi Penelitian Kualitatif. Prenada Media Group. Jakarta
Cascio, W.F. (1992). Managing Human Resources : Productivity, Quality of Work Life, Profits. Edisi ke-3. Managing Human Resources : Productivity, Quality of Work. McGraw-Hill Companies, Inc. USA.
Chin, W. W. (1998). The partial least squares approach for structural equation modeling. in G. A. Marcoulides (Ed.), Modern methods for business research (pp.295–236). London: Lawrence Erlbaum Associates.
Fornell, C. G., & Larcker, D. F. (1981). Evaluating Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research 18(1), pp.39–50.
Ghozali, Imam. 2008. Aplikasi Analisis Multivariate dengan Program SPSS. Semarang: Badan Penerbit Universitas Diponegoro
Goolsby, J.R.and S.D.Hunt (1992). “Cognitive Moral Development and Marketing,†Journal of Marketing; January ;Vol. 56, No.1, pp. 55
Ghiselli, E.E. 2000. Job Satisfaction, Life Satisfaction Job Transitions, and Turnover Intent of Foodservice Manager. Paper Presented at The International Council of Hotel, Restaurant and Institutional Education Conference in New Orleans, LA, USA.
Handoyo, R. (1987). Hubungan keikatan terhadap perusahaan dengan kepuasaan kerja, absensi dan intensi turnover karyawan pada PT. Busana Rama Textil dan Garment di Tangerang Jawa Barat. Unpublished undergraduate thesis, Fakultas Psikologi Universitas Gajah Mada, Yogyakart
Hartati, T. 1992. Hubungan Antara Persepsi terhadap Peluang Pengembangan Karir dengan Intensi Turnover pada Karyawan PT. Rajawali Nusantara Indonesia di Jakarta. Yogyakarta: Fakultas Psikologi UGM.
Hermawati, A & Nassarudin (2017), Mediation effect of Quality of Worklife, Job Involvement, and Organizational Citizenship Behavior in Relationship Between Transglobal Leadership to Employee Performance (Case Study in The Most Outstanding Cooperatives in East Java Province), International Journal of Law and Management (https://www.emeraldinsight.com/doi/abs/10.1108/IJLMA-08-2016-0070), Vol. 59 Issue: 6, pp.1143-1158
Hermawati, Adya & Puji Suci, R, (2017) The Relationship Between Empowerment to Quality of Work Life, Trust, Satisfaction, Commitment and Performance (Case Study in Sharia Bank in East Java-Indonesia), IJABER (International Journal of Applied Business and Economic Research), https://www. scopus.com /inward/record.uri?eid=2-s2.0 85006168512 & partner ID = 40 & md 5 = d86d12 e 8c21683a3edd9b7598393e3e3), International Journal of Applied Business and Economic Research Volume 13, Issue 5, 2015, Pages 2865-2884 ISSN: 09727302
Hermawati, Adya (2017), The effects of QWL mediation and work involvement in the effect of KT to employees' performances (A study on Islamic Bank in East Java), International Journal of Economic Research, IJER, (https://www.scopus.com/inward/record.uri?eid=2-s2.0-84937719625&partnerID=40&md5=440426104176393a9a3e004102c656b7), International Journal of Economic Research Volume 12, Issue 1, 2015, Pages 157-164, ISSN: 09729380
Herman, Sofyandi. 2008, Manajemen Sumber Daya Manusia, Edisi Pertama,. Yogyakarta : Penerbit Graha Ilmu
Organ, D.W. 1988. Organizational Citizenship Behavior. Lexington, MA: Lexington Books.
Rivai, Veithzal, 2005. Manajemen Sumber Daya Manusia untuk Perusahaan, dari Teori ke Praktik, PT. Raja Grafindo Persada, Jakarta.
Robbins, Stephen P. 2008. Perilaku Organisasi “Organizational Behaviorâ€. Buku 1. Salemba Empat. Jakarta.
Siagian, Sondang. 2004 :230. Fungsi-fungsi manajerial edisi revisi. Jakarta. Bumi Aksara
Siregar. 2006. Sikap Kepatuhan Dalam Tindakan. Jakarta: Mitra Media.
Sugiyono, (2011) metode penelitian kualitatif Kuantitatif dan R& D. Alfabeta
Sugiyono (2015). Metode Penelitian Kombinasi (Mix Methods). Bandung: Alfabeta.
Wayne, Cascio F. 1992. Managing Human Resource, Produktivity Quality of Work Life, Profits,2rd ed, Mc-Graw Hill Werther, W.B and Davis,K. 1996. Human Resources and Personal Management. Fifth
Downloads
Published
Issue
Section
License
.png)
Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
ShareAlike — If you remix, transform, or build upon the material, you must distribute your contributions under the same license as the original.Â
 ========================================
The Copyright Transfer Form can be downloaded here:Â [Copyright Transfer Agreement Widya Yuridika]Â
The copyright form should be signed originally and send to the Editorial Office in the form of original mail or scanned document toÂ
Editor-in-Chief
Jurnal Ilmu Manajemen
Postgraduate Program, Masters of Management, Universitas Widya Gama, Malang.
